General Terms and Conditions

1. General Terms and Conditions

These general terms and conditions of the Adria Holiday Rent Travel Agency, owned by Adria Lider company, located at Lina Bolmarčića 18, 51500 Krk, Croatia (hereinafter referred to as the “Adria Holiday Rent Agency”), are intended to inform customers of clear legal rules and protect them from unpleasant surprises. They form a significant portion of the contract or travel document – voucher for the rental of accommodations made through the Adria Holiday Rent Agency website or in person from a valid offer made directly in the Adria Holiday Rent Agency. Only an adult client can make reservations for accommodation or other services provided by Adria Holiday Rent Agency.
The client agrees to the information and conditions of the program, as well as the guidelines and conditions set forth therein, upon confirmation of the reservation or use of this site or any other service provided by Adria Holiday Rent Agency. While making a reservation, the customer confirms that he is aware of, has carefully read, and completely agrees these general terms and conditions. In this way, the customer and the Adria Holiday Rent Agency are both legally bound by all of the terms stated in these General Terms and Conditions.


2. Categorization, Offer Content and Service Description

With the exception of exceptional circumstances (force majeure, illness or death of the host or his immediate family), extraordinary circumstances that cannot be anticipated or avoided (natural disasters (earthquakes, floods, fires, drought)), wars, strikes, acts of terrorism, restrictions of the state, and exceptional circumstances, Adria Holiday Rent Agency is required to provide the accommodation in the booked object in accordance with the published information during the reserved period. Although we make every effort to guarantee that all public data, descriptions and photographs relating to the characteristics of the rental apartments are as accurate as possible, the information may contain unintentional, tying or grammar mistakes. You must be willing to accept that there can be very slight variations between the actual property and the image, picture, or language utilized. The tolerance for all numeric data (areas, distances, etc.) is +/- 20%. It is impossible to compare the quality of accommodations, meals, services, and other criteria across locations and nations. The descriptions of the lodging units are based on the official categorisation of the issuing authority (such as the Croatian Organization for Tourism) and our perception of the actual state of the accommodations. The information on this site is regularly altered, updated, and corrected. The use of the information on our website may result in direct, indirect, incidental, special, delayed, criminal, collateral, or other damages for which Adria Holiday Rent shall have no responsibility. The property owner reserves the right to make alterations without prior notice to the outside and interior design, furnishings, accessories, tools, and other activities that are listed.


3. Guest data

Inquiries and pre-reservations of accommodation are made electronically by filling out the form available on the website of Adria Lider d.o.o. When making a reservation, the guest is obliged to provide all the correct information required in the provided reservation form, as well as for the persons he/she applies for the trip. The company Adria Lider d.o.o. does not take responsibility for the accuracy of the information provided by the guest when booking. In case of false information, such as an incorrect number of persons who will stay in the accommodation unit, the company Adria Lider d.o.o. reserves the right to change prices, and to calculate and collect any price difference on the spot.


4. Pre-reservations, reservations and payments

Inquiries and accommodation reservations are received electronically, in writing or in person at the agency’s office. When making a reservation, the guest confirms that he is familiar with these General Terms of Service, which he has previously carefully studied, and that he accepts them in their entirety. In this way, everything stated in these General Conditions becomes a legal obligation both for the guest and for the company Adria Lider d.o.o. The Agency makes available to the contractor appropriate promotional material or program in printed or electronic form, presents him with all relevant information regarding the service, and hands him or refers him to the general conditions that are an integral part of this contract. When making a reservation, the guest is obliged to provide all the information required by the reservation process.
The reservation is valid at the moment when the advance payment by the guest is visible on the bank account of the company Adria Lider d.o.o., while any other verbal or written confirmation is not valid as confirmation of the reservation. In order to complete the booking, the guest should pay the deposit within 24 hours from receiving the booking confirmation. The advance is 30 % of the total amount. Payment can be made in euros to the giro account of Adria Lider d.o.o. or online payment by credit card. If there are only 5 or less days from the date of reservation to the date of arrival, payment by bank transfer from abroad is not possible, while payments from abroad will not be possible if there are 3 or less days to the date of arrival.
After receiving the entire amount of the selected service, the guest will be forwarded a voucher / confirmation of reservation with exactly indicated contracted and paid services.

We offer two payment options for the remaining balance:

Option 1: Payment 30 days before arrival via bank transfer to the Adria Holiday Rent (Adria Lider d.o.o.) account or online by credit card.

Option 2: Payment in cash upon arrival to the homeowner (depending on whether the selected property offers this option).

The voucher serves as proof of your service reservation. The guest is obliged to hand over the voucher upon arrival at the accommodation facility or agency (depending on the instructions he received), and the reserved services will be provided on the basis of the voucher. If more people arrive in the reserved accommodation unit than indicated on the travel documents (voucher), the service provider has the right to deny accommodation to unannounced guests or to accept all guests with an additional charge for unannounced guests on the spot. If the accommodation of unannounced persons is not possible, the agency can offer additional accommodation where the accommodation costs will be paid by the guests if they accept it. If the accommodation of unregistered persons is not possible in the reserved room, and the guest wants to change or cancel it, then the cancellation conditions and cancellation costs from these General Terms and Conditions will be noted.
By paying for the reservation, the guest confirms that he is fully aware of all the characteristics and conditions under which the specific accommodation unit is offered. The guest also confirms that he accepts the General Terms and Conditions of providing accommodation services. By the very act of paying for the reservation, everything stated in these conditions becomes a legal obligation both for the guest and for the company Adria Lider d.o.o.

Note: All credit card payments will be made in euro.

Online credit card authorization is provided by WSpay™ system. Data transfer is secured by using SSL (Secure Socket Layer) protocol with 256 bit instant SSL pro data encryption.


5. Changes and cancellations by Adria Holiday Rent Agency

In extreme situations that cannot be anticipated, avoided, or removed, Adria Holiday Rent Agency reserves the right to change a reservation (force majeure). Only accommodation of equal or higher grade and the lodging cost for which the guest has confirmed the booking may be substituted for the reserved accommodation after prior notification to the guest. In the extremely unlikely event that the Agency must modify or cancel your reservation, we will notify you as quickly as possible and, upon request, we will make every effort to find other housing of a comparable type, standard, and location.
In the event that a comparable accommodation alternative cannot be found, Adria Holiday Rent Agency reserves the right to cancel the reservation with prior customer notice, guarantees a full refund of the money paid, and dismisses all further obligations.


6. Changes and cancellations by the guest

All changes or cancellations of previously made reservations must be made by the guest in writing (e-mail). It is possible to change the number of people coming, the date of arrival and/or departure or the type of accommodation. Unless otherwise agreed between the agency and the service provider, any change before the planned arrival date or while the traveler is on vacation will be considered a cancellation.
The guest is obliged to pay the entire fee at the time of changing the reservation, including all fees and possible expenses incurred during the change, if he decides to change the reservation (with the approval of the agency).
By accepting the offer or booking confirmation, the guest automatically accepts these General Terms and Conditions. The guest confirms that he is aware of the agency’s obligation to provide the service provider or the owner of the facility with occupancy for the entire duration of the reservation with the number of persons booked by the guest. The user’s reserved accommodation cannot be offered to additional guests in the meantime. Regardless of when the deposit was paid, it is non-refundable in the event of cancellation.
The guest is obliged to pay the full amount indicated on the voucher and all additional services used in case of cancellation of the reservation within 30 days (depending on the property) from the day of arrival or during the stay in the accommodation unit, unless otherwise agreed with the agency and the service provider. If possible, the agency gives clients the opportunity to find another user or traveler for the same reservation (depending on the service provider). Obligations under these General Terms and Conditions are accepted by the new holder of the reservation. If the guest wishes to rebook a canceled reservation (assuming the dates are still available and subject to agency approval), they must pay the full amount at the time of renewal, including all fees and charges associated with cancellation and renewal. The guest must pay an additional security deposit, which is refundable upon arrival and can be up to 30% of the stay fee, as well as a minimum of €100, in order to reactivate a previously canceled reservation, provided that the period is still available and with the agency’s approval.


7. Obligations of the company Adria Lider d.o.o.

The company Adria Lider d.o.o. is obliged to take care of the implementation of services as well as the selection of service providers with the attention of a good businessman, and to take care of the rights and interests of the guest in accordance with good customs in tourism. The company Adria Lider d.o.o. is obliged to ensure that all leased services are provided to the guest, and is therefore responsible to the guest for possible failure to perform the leased services or part of the services. The company Adria Lider d.o.o. excludes any responsibility in case of changes and non-performance of services caused by force majeure.


8. Obligations of the guest

The guest is obliged to:

– have valid travel documents. Costs of loss or theft of documents during the trip are borne by the guest

– comply with the customs and foreign exchange regulations of the Republic of Croatia
– comply with the house rules in the rented accommodation unit, and cooperate with service providers in good faith
– when arriving at the rented accommodation unit, present the service provider with a voucher with the exact number of persons and the type of services that must be provided to them.

By confirming the reservation, the guest undertakes that if he causes any material damage to the reserved accommodation, he will pay the agency for all the damage caused on the spot.


9. Complaint resolution

In the event that the services were performed with poor quality and contrary to the description on the website, the guest must immediately notify Adria Holiday Rent and the partner of this deficiency, thereby giving them the opportunity to correct the deficiency or error. In the event that the guest cannot find the partner/host or is not satisfied with the solution to the problem, they must immediately inform Adria Holiday Rent, otherwise they are not entitled to compensation. The guest must immediately report inadequate service or deficiencies to the service provider by e-mail at info@adriaholidayrent.com. The guest is obligated to cooperate with the service provider with a good intention to remove the causes of the complaint. If the guest does not accept the offered solution on the spot which conforms to the paid service, Adria Holiday Rent is not obligated to consider further complaints of the guest. If the problem is not resolved despite the efforts of the service provider, Adria Holiday Rent, the partner and the guest, the guest must send a written complaint, no later than in 30 days, together with a certificate from the service provider that the complaint was filed with him without success, with the attached documents and photos proving the validity of the complaints, to the Adria Holiday Rent e-mail at info@adriaholidayrent.com. The company Adria Holiday Rent will immediately address fully documented complaints where the cause has not been resolved during the vacation and have arrived within 30 days, and they will send an answer and possible compensation within the legal deadline of 14 days. The maximum compensation based on the agreement/reservation is limited to the amount of the rental price and can only be the amount for the advertised partial services, but it cannot include the service already used, nor the entire amount. This excludes the right of the guest to ideal compensation for damage. The guest and Adria Holiday Rent will solve all problems by mutual agreement in a peaceful way and will always act in accordance with good business practices and the principles of good faith and honesty. In case of intractable situations, both parties will try again to resolve the misunderstanding in a peaceful and nice way. Only if the situation cannot be resolved will they decide to seek the help of the competent court.


10. Privacy protection 

The primary purpose of the privacy statement is to safeguard the privacy of our users. In the event that you choose to use one of our services, you must provide the necessary personal information in order to book and lease the requested service. However, the client’s personal information will be treated with the utmost confidentiality and will only be used to carry out the requested service. We collect only those data that we need for the regular performance of the procedure related to the lease of the selected service, and in this process we use only the information that we receive from you. Please be aware that your data will be used to occasionally keep you updated on offers and updates that are relevant to you. Please let us know if you do not wish to receive any notifications regarding changes, benefits, or exclusive offers. 
Only the personnel who require user data to carry out their jobs have access to it, and it is strictly maintained. Respecting the protective principles is the responsibility of each and every agency employee and business partner.  Only where required by law or a court order and when it is necessary to safeguard the safety of users or the general public may the Agency disclose personal data.


11. Publication of reviews

The agency maintains the right to post any reviews sent in by clients about the Adria Holiday Rent lodging on its website. Adria Holiday Rent will immediately move the review if the client directly demands it.


12. Links to third party sites

The Adria Holiday Rent agency website contains links to websites that are managed by other natural or legal persons. The aforementioned links are merely provided as suggestions but may also be a good place to get more details. The Adria Holiday Rent agency has no control over them and disclaims all liability for their information, including its truthfulness and accuracy.


13. Remark

By confirming the reservation and paying the advance payment, the client confirms his agreement with the above conditions.


14. Jurisdiction of the court

All objections will be resolved amicably. In the event that objections and misunderstandings cannot be resolved amicably, the jurisdiction of the Municipal Court in Krk will be established, and the applicable law will be Croatian law.